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Our Promise

Every Lumina Glow candle is made with care, and we extend that same care to how we handle your orders and information. Transparency, respect, and craftsmanship guide everything we do, from how we pour each candle to how we communicate with you.

If you ever have a question about your purchase, custom request, or privacy, please reach out to us anytime at hello@luminaglow.shop.

Shipping Policy

At Lumina Glow, every product is crafted with care to bring you beauty and wellness items that feel special.

Effective Date: October 1st, 2025

Because our products are handmade, we want to be transparent about how we handle shipping, processing, and delivery.

Processing Time

All standard orders are prepared and packaged within 3–4 business days before shipping.
Since each item is made by hand, processing times may vary slightly during busy periods. If delays occur, we’ll always keep you informed.

Custom Orders

We love creating unique, custom pieces just for you. All of our candles are poured in their natural beeswax color and carry a soft, honey-like scent—no added dyes or synthetic fragrances.

If you’d like your candle in a specific color or lightly scented with essential oils, we can often accommodate for a small additional fee.

Because completion times vary depending on the request, please reach out to us at hello@luminaglow.shop before placing a custom order so we can provide an accurate timeline and details.

Address Verification

Please double-check your shipping address during checkout. Once an order has been shipped, we’re unable to make changes. If your package is already with the carrier and needs rerouting, you’ll need to contact the carrier directly.

Refunds & Replacements

Refunds will not be issued for orders shipped to an incorrect address provided by the customer.
If eligible, you can reach out to our support team to inquire about a replacement.

Shipping Methods & Delivery Timelines

We offer several shipping options, and estimated delivery times are displayed at checkout.
Please note that these are estimates only and may be affected by weather, carrier delays, or other unforeseen factors.

Shipping Promotions

From time to time, we offer free shipping promotions for orders above a certain amount.
These promotions apply to standard U.S. shipping only and do not include international orders, Hawaii, Puerto Rico, or other U.S. territories.

Carrier Delays

If carrier-related delays occur, we’ll do our best to help resolve the issue as quickly as possible.

Terms of Use

Effective Date: October 1st, 2025

By using our website (luminaglow.shop) and purchasing our products, you agree to the following terms. Please review them carefully before placing an order.

General Terms

All products are handmade, and slight variations in color, texture, or finish are part of their natural character. These variations do not qualify as defects. We reserve the right to modify prices, product availability, or site content at any time without prior notice. All prices are listed in USD.

Product Information

We make every effort to describe our products accurately, but colors and textures may vary slightly depending on your screen or device. Each candle is made from pure beeswax and may have natural markings or color shifts. These are signs of authentic material and do not affect quality or performance.

Orders & Payment

When placing an order, you agree to provide accurate information so we can fulfill your request correctly. We accept major credit cards and other payment methods listed at checkout. All transactions are securely processed. If your payment method is declined or invalid, we reserve the right to cancel or delay your order until payment is verified.

Communication Preferences

By sharing your contact details, you consent to receive updates from us about your orders, account activity, and occasional marketing messages. These may include emails or text messages (standard data rates may apply). You may unsubscribe from promotional messages at any time—but we'll still send important order or account updates.

Age Requirements

You must be at least 18 years old to make purchases on our site. If you're under 18, you may only use our website with the consent and supervision of a parent or legal guardian.

Your Account

If you create an account with us, please keep your login details secure. You're responsible for maintaining your account information and making sure it stays accurate and up to date.

Use of Our Website

You agree to use this website only for lawful purposes and in a way that does not infringe upon or restrict anyone else’s use of it. Any unauthorized use, including attempts to copy, resell, or misuse content or images from this site, is prohibited.

Limitation of Liability

Lumina Glow is not responsible for any damages or losses resulting from misuse, negligence, or failure to follow product safety instructions. Our liability is limited to the value of the product purchased.

Intellectual Property

All content on this site including images, product descriptions, and design elements belongs to Lumina Glow and may not be copied or reproduced without written permission.

At Lumina Glow, your privacy matters to us. This policy explains what information we collect, how we use it, and how we keep it safe.

Information We Collect

When you visit our website or make a purchase, we may collect:

Your name, email address, shipping and billing information
Payment details processed securely through our payment provider

We also use standard website analytics to understand how visitors use our site, so we can improve your experience.

How We Use Your Information

We use the information we collect to process your orders, communicate with you, and improve our services.

Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with service providers who help us operate our business.

Data Security

Your privacy and security are important to us. We use trusted third-party services for payments and website hosting, all of which follow strict industry security standards.

While we take every precaution to protect your data, no online system is entirely risk-free. By using our site, you acknowledge this small inherent risk.

Cookies

Our website uses cookies — small text files stored on your device — to make your shopping experience smoother and to remember your preferences. You can adjust or disable cookies in your browser settings at any time.

Your Rights

You have the right to access, correct, or delete your personal information. You may also opt out of marketing communications at any time.

Third-Party Links

We may use third-party tools (like Shopify, PayPal, or Stripe) to process orders or payments. These services have their own privacy policies that govern how your data is handled. We recommend reviewing their policies if you’d like more details on how your payment or shipping information is managed.

Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or services. Updates will always appear on this page with the effective date listed above.

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GLOW DIFFERENTLY

HAND POURED

OUR PROCESS

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